1. Warranty coverage

• All eligible products purchased directly from Paprix are covered by a limited warranty against manufacturing defects.
• The warranty period starts from the date of delivery and typically lasts 90 days, unless stated otherwise on the product page.
• This warranty applies to defects in materials or workmanship under normal use.

2. What is covered

• Defective materials (e.g., broken clips, faulty bindings, misprints on covers).
• Manufacturing or assembly errors affecting usability or performance.
• Incorrect product shipped (e.g., wrong design, colour, or size).

3. What is not covered

• Normal wear and tear, including fading, scratches, or minor imperfections.
• Damage caused by misuse, accidents, improper storage, or modifications.
• Cosmetic defects that do not affect functionality.
• Products purchased from unauthorised sellers or resellers.
• Digital downloads and printables.

4. How to make a warranty claim

1. Contact our support team via the Contact Us page with your order number and a brief description of the issue.
2. Attach clear photos or videos showing the defect.
3. Our team will review your claim within a few business days and may request additional information if necessary.
4. If approved, we will offer a replacement, repair, or refund based on product availability and the nature of the defect.

5. Remedies under warranty

• Approved claims may result in a free replacement, repair, or refund at our discretion.
• Replacements are subject to stock availability and may be of equal or greater value.
• Refunds will be issued to the original payment method only.

6. Return shipping for warranty claims

• Customers are responsible for return shipping unless the product is confirmed defective under this warranty.
• If the claim is approved, Paprix will cover the cost of sending the replacement item.

7. Limitations & disclaimers

This warranty is limited to the original purchaser and cannot be transferred. Paprix is not responsible for any indirect, incidental, or consequential damages arising from product use, even if advised of the possibility. Our total liability is limited to the original purchase price of the product.

8. Products fulfilled by partners

Some items sold on Paprix may be fulfilled by trusted manufacturing or print partners. In such cases, warranty support and replacement processing may be managed through the original fulfiller. Our support team will coordinate and guide you through the process.

9. Policy updates

We may update this Warranty Policy periodically to reflect new product categories, fulfilment partners, or legal requirements. The latest version will always be available on this page.