1. Order processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Processing times may vary during holidays, product launches, or sales events.
• You’ll receive an order confirmation email, followed by a shipping confirmation with tracking details.

2. Estimated delivery times

• Domestic shipping: usually delivered within 3–7 business days after dispatch.
• International shipping: typically takes 7–21 business days, depending on region and customs clearance.
• Delivery times are estimates and may vary due to courier delays or local restrictions.

3. Shipping rates

• Shipping costs are calculated at checkout based on weight, destination, and selected carrier.
• Orders above a specified amount may qualify for free shipping, when available.
• Any applicable duties, taxes, or import fees for international orders are the customer’s responsibility.

4. Tracking information

Once your order ships, you’ll receive a tracking link via email. Tracking updates are provided directly by the courier. Please allow up to 24 hours for tracking details to appear after dispatch.

5. Address accuracy

• Please ensure your shipping address is complete and accurate before confirming your order.
• We are not responsible for delays or losses due to incorrect or incomplete addresses.
• If you notice an error, contact us immediately — changes may not be possible once the order has been dispatched.

6. Lost or delayed packages

While rare, shipping delays or lost parcels may occur due to courier or customs issues. If your order appears lost or delayed beyond the expected timeframe, please contact us so we can assist in locating your shipment.

Paprix is not responsible for delays caused by carriers, customs, or events outside our control, but we will do our best to resolve any issues.

7. Split shipments

To ensure faster delivery, your order may arrive in multiple packages depending on product availability and fulfillment locations. You will receive separate tracking numbers for each shipment where applicable.

8. Eco-friendly packaging

Paprix is committed to sustainability. We use recyclable and eco-friendly materials whenever possible to minimise environmental impact while keeping your items safe in transit.

9. Policy updates

This Shipping Policy may be updated periodically to reflect new carriers, regions, or operational changes. The latest version is always available on this page.